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Experience

Boehringer Ingelheim - Siebel expenses interface

About the company

Boehringer Ingelheim is a global group of privately held companies that is committed to serving mankind by the development and supply of life saving and life enhancing drugs and therapies.

The issue

Implementing the expenses module into Boehringer's Siebel CRM application resulted in the detail being entered twice, once by the sales representative and then again by the accounts department. They needed a way to avoid this double data entry to improve efficiency and accuracy, and result in prompter payment and faster feedback for the sales representative.

The solution

Boehringer Ingleheim asked Fusion Integration to build an interface between their CRM and Financial systems to supply the relevant data to the Financial system for payment, and receive payment details for full reporting within Siebel CRM.

The new system for processing claims is easier, faster and more accurate for both the representatives and the financial team, and gives them the opportunity for greatly enhanced management information reporting.

Working with Fusion Integration

"We gave a specific brief to Fusion, but inevitably there were a few variations that emerged as the project progressed. We found that Fusion handled these with minimum fuss and maximum efficiency and delivered the interfaces on time and on budget. They were very knowledgeable and experienced and we would certainly have no hesitation in using them again as business partners in any similar project in the future."

- Peter Hulbert, Boehringer Ingelheim

"I have worked with Fusion on a number of projects spanning a number of years. I am continually impressed by their technical knowledge and by their attitude and honesty. They have always delivered on time and in full, sometimes going that extra mile as well! I would have absolutely no hesitation in recommending their work to anyone who would like a thorough, accurate and stable solution built."

- Liz Hill, Group Leader, Sales and Marketing Focus, Boehringer Ingelheim

Testimonial

"When a pharma company decides to change their CRM/ETMS system or customer data supplier, they are likely to require external expert assistance to help with the migration. There are several companies that tick some of the boxes, but Fusion tick all of the boxes.

As well as having a detailed understanding of pharma systems and customer data, they provide an excellent suite of tools that allow almost seamless data migration and system set up. Amongst these tools is Fusion Assignment Builder (FAB), which provides a 'sandbox' environment for creating and testing territory, customer and account assignments before being actioned within the CRM/ETMS system. FAB allows the administrator to prepare, tweak and finalise the allocation of customers and accounts within the system before applying the optimised results to the CRM/ETMS users. This is a very efficient process and saves lots of time and effort, delivering a customised and optimally sized database to the end user. Ongoing territory changes and even a complete territory reorganisation can be done quickly and efficiently using FAB."
Boehringer Ingleheim
George Davey, Commercial Trade Manager, Boehringer Ingelheim

Case study

"I have worked with Fusion on a number of projects spanning a number of years. I am continually impressed by their technical knowledge and by their attitude and honesty. They have always delivered on time and in full, sometimes going that extra mile as well! I would have absolutely no hesitation in recommending their work to anyone who would like a thorough, accurate and stable solution built."   Read full case study…

Boehringer Ingleheim