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Boehringer Ingelheim - Siebel expenses interface

About the company

Boehringer Ingelheim is a global group of privately held companies that is committed to serving mankind by the development and supply of life saving and life enhancing drugs and therapies.

The issue

Implementing the expenses module into Boehringer's Siebel CRM application resulted in the detail being entered twice, once by the sales representative and then again by the accounts department. They needed a way to avoid this double data entry to improve efficiency and accuracy, and result in prompter payment and faster feedback for the sales representative.

The solution

Boehringer Ingleheim asked Fusion Integration to build an interface between their CRM and Financial systems to supply the relevant data to the Financial system for payment, and receive payment details for full reporting within Siebel CRM.

The new system for processing claims is easier, faster and more accurate for both the representatives and the financial team, and gives them the opportunity for greatly enhanced management information reporting.

Working with Fusion Integration

"We gave a specific brief to Fusion, but inevitably there were a few variations that emerged as the project progressed. We found that Fusion handled these with minimum fuss and maximum efficiency and delivered the interfaces on time and on budget. They were very knowledgeable and experienced and we would certainly have no hesitation in using them again as business partners in any similar project in the future."

- Peter Hulbert, Boehringer Ingelheim

"I have worked with Fusion on a number of projects spanning a number of years. I am continually impressed by their technical knowledge and by their attitude and honesty. They have always delivered on time and in full, sometimes going that extra mile as well! I would have absolutely no hesitation in recommending their work to anyone who would like a thorough, accurate and stable solution built."

- Liz Hill, Group Leader, Sales and Marketing Focus, Boehringer Ingelheim


"As an early adopter of the Fusion Assignment Builder at Bayer, we benefited from the way it easily allows us to allocate customers and accounts in Siebel to our field force. In turn, this has provided the sales force with accurate information about their customers and the changing NHS."
Romika Purwaha, Sales Force Excellence Manager at Bayer

Case study

"Fusion Integration have been able to develop a smooth interface between Binleys and Siebel that provides us with a robust database of our customers at all times."   Read full case study…

Boehringer Ingleheim